How can I raise a complaint?

Important:

You are entitled by UK Law to an Omudsman review of your complaint.

Please go to ombudsman.uk.co for more information.

If your complaint is not processed within 8 weeks it will be automatically escalated to an Ombudsman in keeping with UK statute 365-2345-OMBD and you will be notified.

Kindly,

Mettle

You can raise a complaint by contacting us via the in-app chat, email us at support@mettle.co.uk or call us for free on 0800 069 8380.

You'll need to let us know:

Your name
Contact number and email address
A description of your complaint
When the problem occurred and how you've been affected

or you can submit your complaint HERE

Written by Ben
Updated over a week ago