How long does it take for complaints to be processed?

How long does it take for complaints to be processed?

Complaints submitted via our request form are registered immediately.

If your complaint warrants a remittance (refund) it will be run through an approval process and typically completed with 1 business day.

Other Complaint types requiring follow-up are responded to within 24 hours.

You can see the progress of your complaints, remittance approvals and other notes here in the customer portal.