General

Ordering

• How do I view my cart?
• I have just placed an order and see the item is now discounted on Last Chance. Can I get a price match?
• What is Last Chance?
• Can I change my order?
• Can I cancel my order?
• How can I check my order status?

Returns

• Can I return without a packing slip?
• Can I return my order purchased on Birkenstock.com at a Birkenstock retail store?
• How long does it take to receive my refund?
• How do I return an item?
• What is your return policy for footwear?

FAQ

• Where can I apply to work for Birkenstock?
• How long does it take for complaints to be processed?
• Can I split my transaction into multiple categories in Mettle?
• How can I raise a complaint?
• Company Site Crashes
• Welcome to our Company Customer Help Center!

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Delivery

• I received a wrong or defective product. What can I do?
• I received my footwear and it appears all scratched?