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How long does it take for complaints to be processed?   Complaints submitted via our request form are registered immediately. If your complaint warrants a remittance (refund) it will be run through...

Can I split my transaction into multiple categories in Mettle?   In the Mettle app you can only select one category per transaction. If you are a FreeAgent customer you can log in to your Fr...

How can I raise a complaint? Important:You are entitled by UK Law to an Omudsman review of your complaint.Please go to ombudsman.uk.co for more information.If your complaint is not processed wi...

If you are playing on a computer:  To improve performance, clear you browser's cache and cookies. Make sure you are running the latest Flash driver on your browser. You may also try using a diffe...

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All Buddybots merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your Stellar Skyonom...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

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This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge bas...